Privacy policy

Rich Skin operates this website and store, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to securely deliver our Services to you.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit, interact with, or make a purchase from our store.

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Personal Information We Collect

We collect information that helps us provide and improve your experience. This may include:

Contact Information: Name, email address, phone number, billing and shipping address
Payment Information: Payment details, transaction confirmations (processed securely via third-party providers)
Account Information: Username, password, preferences
Order Information: Products viewed, added to cart, purchased, or returned
Communication: Messages sent to us via email or contact forms
Device Information: IP address, browser type, device data
Usage Data: How you interact with our website

2. How We Collect Your Information

We collect your information in the following ways:

Directly from you when you make a purchase, create an account, or contact us
Automatically through cookies and website tracking tools
Through service providers like payment gateways and Shopify
From trusted partners where applicable

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver products and manage shipping
Provide customer support
Improve our website and services
Personalize your shopping experience
Send updates, promotions, and marketing (you can opt out anytime)
Prevent fraud and ensure secure transactions
Comply with legal obligations

4. Sharing Your Information

We may share your information with:

Service providers (payment processors, shipping partners, IT support)
Shopify, to operate and improve our store
Marketing partners, where applicable
Legal authorities, if required by law

We do not sell your personal information.

5. Payments & Security

All payments are processed through secure third-party providers. Rich Skin does not store your full payment details.

While we take reasonable steps to protect your information, no system is completely secure. By using our Services, you acknowledge that data transmission is at your own risk.

Rich Skin will not be held liable for unauthorized access beyond our reasonable control.

6. POPIA Compliance (South Africa)

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

Access your personal information
Request corrections
Request deletion of your data

We are committed to handling your information lawfully, transparently, and securely.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion
Withdraw consent for marketing communications
Request a copy of your data

To exercise any of these rights, please contact us directly.

8. Cookies & Tracking

We use cookies and similar technologies to:

Improve website functionality
Understand customer behavior
Personalize your experience

You can adjust your browser settings to disable cookies if you prefer.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.