Terms of service

Terms of Service – Rich Skin

Last Updated: April 2026

Overview

Welcome to Rich Skin.

These Terms of Service (“Terms”) govern your use of our website, products, and services (the “Services”). By accessing or purchasing from our store, you agree to be bound by these Terms and our Privacy Policy.

Our store is powered by Shopify, which enables us to provide a secure and seamless shopping experience.

If you do not agree to these Terms, please do not use our Services.

1. Eligibility & Account Responsibility

By using our Services, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian
  • All information you provide is accurate and complete
  • You are responsible for maintaining the confidentiality of your account

You are fully responsible for all activity under your account.

2. Products & Representation

We aim to display our products as accurately as possible. However:

  • Product colours and appearance may vary depending on your device
  • Results from skincare products may differ from person to person
  • We do not guarantee that products will meet individual expectations

We reserve the right to update, modify, or discontinue products at any time.

3. Orders & Acceptance

When you place an order:

  • You are making an offer to purchase
  • Orders are only confirmed once payment is received and accepted
  • We reserve the right to accept, decline, or cancel any order

Once an order is confirmed, changes or cancellations may not be possible.

4. Pricing & Payments

  • All prices are listed in South African Rand (ZAR)
  • Prices may change without notice
  • Shipping, taxes, or additional fees may apply

You agree that:

  • Payment information provided is accurate
  • You are authorized to use the payment method

Payments are processed securely through third-party providers. Rich Skin does not store full payment details.

5. Shipping & Delivery

  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by couriers or external factors
  • Risk of loss passes to you once the order is handed to the courier

6. No Returns Policy (IMPORTANT)

Due to the nature of our products:

  • We do not accept returns or exchanges

If you experience an issue with your order, please contact us at:
📧 info@richcollect.co.za

All concerns are handled case-by-case with care and fairness.

7. Intellectual Property

All content on this website — including logos, product names, images, and text — belongs to Rich Skin and may not be:

  • Copied
  • Reproduced
  • Distributed

without written permission.

8. Third-Party Tools & Links

We may provide access to third-party tools or links.

  • These are used at your own risk
  • We are not responsible for third-party content, services, or policies

9. Relationship with Shopify

Our store is powered by Shopify; however:

  • All purchases are made directly with Rich Skin
  • Shopify is not responsible for any issues related to your order

By using our Services, you release Shopify from any liability related to transactions with us.

10. User Feedback

If you submit reviews, suggestions, or feedback:

  • You grant us the right to use it for marketing and business purposes
  • You confirm that your content does not violate any laws or rights

11. Prohibited Use

You may not use our Services:

  • For unlawful purposes
  • To harm, abuse, or mislead others
  • To interfere with website security or functionality

We reserve the right to terminate access if these Terms are violated.

12. Disclaimer of Warranties

All products and Services are provided “as is”.

We do not guarantee:

  • That the website will be error-free
  • That results from products will be identical for all users

Use of our Services is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law:

Rich Skin will not be liable for any:

  • Indirect or incidental damages
  • Loss of profits or data
  • Issues arising from product use or website access

14. Indemnification

You agree to protect and hold Rich Skin harmless from any claims resulting from:

  • Your misuse of the Services
  • Violation of these Terms
  • Breach of any laws

15. Governing Law (South Africa)

These Terms are governed by the laws of South Africa.

Any disputes will be handled within South African legal jurisdiction.

16. Changes to These Terms

We may update these Terms at any time. Continued use of our Services means you accept any changes.

17. Contact Information

For any questions or concerns:

📧 Email: info@richcollect.co.za
📍 Location: Durban, KwaZulu-Natal, South Africa
🏢 Registration Number: 2018/300993/07