Shipping Policy – Rich Skin

Last Updated: April 2026

Order Processing

All orders are processed within 2–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day
During peak periods (promotions, restocks, or holidays), processing times may be slightly extended

Shipping costs are calculated at checkout based on your delivery address and selected courier.

Available option:

Once your order has been collected by the courier, delivery is estimated as follows:

Please note that these are estimates only and not guaranteed.

Delays may occur due to:

Once your order has been shipped, you will receive a tracking number via email or SMS.

If you do not receive tracking details within 48 hours of dispatch, please contact us at:
📧 info@richcollect.co.za

Please ensure that your shipping address is correct and complete.

Rich Skin is not responsible for parcels delivered to an incorrect address provided by the customer.

If a parcel is returned to us due to:

A re-delivery fee will apply.

If your order arrives damaged or incomplete:

We will assist with:

Rich Skin currently ships:

For any shipping-related queries:

📧 Email: info@richcollect.co.za
📍 Location: Durban, KwaZulu-Natal, South Africa